Our Management Team

Cindy Smith Office Manager

Cindy had an extensive background in early years childcare prior to joining Cove in 2010. Cindy is central to the administrative and financial management of the business. She also takes a lead role in processing referrals and maintaining relationships with new and existing partner agencies and local authorities. 

Office – 01902 854259
Mobile – 07908 013939
Email – cindy.smith@covecare.co.uk  

Liza Gallon Clinical Mental Health Nurse Specialist

Liza has extensive experience within CAMHS units, initially for the NHS and later within independent sector settings. She has held posts in both Tier 4 and Primary Care CAMHS, in-patient settings and within the community. Liza’s central focus with Cove Care is to provide specialist mental health nursing liaison within the in-house Clinical Team; training, support and guidance to the Registered Managers and Support Work teams; and to work directly with young people dependent on their needs.

Office – 01902 854259

Antony Spencer IT Manager

Antony is responsible for all areas of IT and telecommunications for the company. He has worked with us since 2010 and fully understands the service and the needs of the IT provision for the homes. He has had lead involvement in setting up new electronic case recording systems (Clearcare for the CCR homes and Caredocs for CCT). Antony is accessible for IT support formally and informally for all staff, and is able to assist with technical problems with either advice over the phone, remote accessing and attending the placements when necessary.  

Office – 01902 854259
Mobile – 07581 012222


Rachel Oliver Responsible Individual

Rachel Oliver has over 25 years experience in social care including residential care and fostering. Her qualifications are DipSW, Foundation degree therapeutic childcare, BA (Hons) open degree with leadership and management, Diploma level 5 Leadership for health and social care for children and young people. Rachel has over 15 years in senior managerial positions working alongside professionals to support children, young people, staff and professionals to deliver the best outcomes. 

Rachel has worked for Cove Care from 2013. She has had responsibility for a Foster Care provision, undertaking independent Regulation 44 visits, and training delivery. She is a qualified Mental Health First Aid trainer with MHFA England. 

Office – 01902 854259
Mobile – 07969 746846
Email – rachel.oliver@covecare.co.uk 

Adrian Melbourn Training Manager

Adrian is an experienced trainer with 14 years’ experience within in-patient mental health services, child and adolescent secure, open and eating disorder services, both as a senior practitioner and trainer. His training role includes all aspects of induction, mandatory and specialist trainings for all levels of staff, and attends the houses to review the staff’s practical applications of the training he delivers. He is a qualified Mental Health First Aid trainer with MHFA England, and a qualified physical interventions trainer with General Services Association (GSA). 

Office – 01902 854259
Email – adrian.melbourn@covecare.co.uk 

Carole Moore Independent Regulation 44 Inspector

Although the Regulation 44 inspection provision is an independent process, we see this role as integral to our Leadership and Management strategy. Carole Moore is our independently outsourced inspector, whose monthly unannounced visits at all Ofsted-registered placements provide recommendations of progress or areas for development which are actioned by the houses and the company. Carole is a HCPC registered independent social worker, whose area of specialism is providing advice to Children’s Care Providers relating to all aspects of operating residential children’s provision, enabling improved compliance with Quality Standards, National Minimum Standards, Regulations and Ofsted Inspection criteria.


Residential Support Worker

Residential Support Workers are responsible for supporting other members of staff in the provision of care for young people; ensuring young people retain as much of their dignity and individuality as possible as well as being involved in the general activities of the placement.

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Team Leader

The Team Leader will also be responsible for supporting other members of the team in the provision of care for young people, ensuring that they retain as much of their dignity and individuality as possible. This position will also be given additional responsibility to lead general activities of the placement to support the Home Manager.

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Deputy Manager

The Deputy Manager will be responsible for the management and supervision of both the Team Leaders and the Residential Support Worker team, working closely with the Registered Manager who will be on hand to offer support and supervision.

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Registered Manager

The Registered Manager will be accountable for the provisions of each resident's overall care, working in accordance with their agreed objectives, standards, policies and procedures to implementing and oversee their overall care plan. They will also have full responsibility for the day to day running of the home and supervision of the team.

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01902 854 259

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